“通知客户我们的放假时间： Dear XXX: We would like to take this opportunity to thank you for your kind support all this while. Please kindly be advised that our company will be closed from XXX to XXX, in observance of the Chinese traditional festival, Spring Festival. Any orders will be accepted but will not be processed until XXX, the first business day after the Spring Festival. Sorry for any inconvenience caused. Thanks & Best regards, XXX Company Name Tel: +86-XXXXXXX
“引导客户尽快下单： Dear XXX, We are pleased to inform you that our Chinese New Year holiday start from XXX to XXX. All the orders placed after XXX will be processed after we come back from holiday. Hence our office and warehouse are closed during the above period. Should you need any orders in the near future and/or need any assistance. Please feel free to contact us before our long holiday so that we can make work for you in advance. Happy New Year to you and your family! Thanks & Best regards, XXX Company Name Tel: +86-XXXXXXX
“催老客户在放假前付款： Dear XXX, Thank you for being our customer. We are very grateful for your continued patronage and always treasure loyal customers like you. As you know the goods are ready for shipment, and we are worried about the freight rates going up towards CNY Holiday, please expedite the payment so we can proceed. Yours Sincerely, XXX Company Name
Tel: +86-XXXXXXX
“提醒客户耐心等待包裹处理： Dear valued customer, According to the coming Chinese New Year, I would like kindly to remind you that, the package would be delayed during this time. Owning to the New Year's holiday, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time. We appreciate your understanding and patience. You are also welcome to contact us about more solutions. Yours Sincerely, XXX Company Name Tel: +86-XXXXXXX
“通用型催单： Subject: Secure Your Order Before the Spring Festival Rush - Act Now! Dear [客户名称], I hope this message finds you well. With the Spring Festival on the horizon, I wanted to reach out and ensure that your inventory is well prepared for the upcoming seasonal demand. Our production schedule is filling up rapidly as we approach the holiday season, and we anticipate a significant increase in order volume in the coming weeks. To ensure that your orders are processed and delivered without delay, we kindly encourage you to place your orders before [具体的截止日期]. Placing your order now will not only secure your inventory but also provide you with a competitive edge in your market. With the pre-holiday rush, freight carriers may also experience delays, and by ordering early, we can work together to ensure timely delivery. Our team is ready to support you in finalizing your requirements and answer any questions you may have. We value our partnership and look forward to helping you maintain a smooth and successful operation during this busy period. Please do not hesitate to reach out for any assistance with your ordering process. We are here to ensure that your needs are met with the highest level of service. Warm regards, [你的公司名称] [你的姓名职位]
[你的联系方式]
“通用型催单： Subject: Final Reminder: Place Your Orders Now to Avoid Spring Festival Delays Dear [客户名称], As we rapidly approach our national Spring Festival holiday, I am writing to you with a gentle reminder about the upcoming production deadline. The festival period will commence from [具体假期开始日期], during which our manufacturing facilities will be closed. We are committed to delivering your products on time, but to do so, we must receive your confirmed orders by [最后下单日期]. To facilitate a smooth transition and avoid any potential disruptions in supply, we encourage you to review your current stock levels and upcoming requirements. Your foresight in placing orders now will help ensure continuous availability of products for your valued customers. We understand that planning ahead can be challenging, but our team is here to assist you every step of the way. Please let us know if there are any projects or orders we can expedite on your behalf before our holiday shutdown. Thank you for your prompt attention to this matter, and we appreciate your understanding. We look forward to your orders and are excited to continue our fruitful cooperation in the coming year. Best regards, [你的公司名称] [你的姓名职位] [你的联系方式]
为了防止一些客户在春节假期时间发来询盘或者其他的邮件，而你又不能及时处理，如果客户没有收到任何消息的回复，给客户的体验感会很不好，也可能会因此而丢单。所以在放假前一天，一定要在邮箱设置一个特殊的自动回复。以下英文内容模板供参考：“1. Your mail is well received. Our CNY Holidays last from XXX to XXX. I will get back to you once coming back to work. For anything urgent, please text me on WeChat, WhatsApp or simply call me. 2. Please be informed that our office will be closed from XXX to XXX for the Chinese New Year Holiday. The business will resume from XXX. If you have any urgent support issue during holidays, please contact me at WhatsApp. Thanks for your kind understanding.
